Information we are required to Disclose to you:

As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:

1.      Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward include the following:

• Balanced Accounting Services is owned and operated by Leasa Arnett as a sole practitioner, as such my capacity to complete your work may be delayed if I am ill or on leave.  There are times when clients have urgent matters which may also delay your work.
• As a sole practitioner, there may be times when processing work is outsourced to a qualified bookkeeper/s.
• Balanced Accounting Services operates under the Code of Professional Conduct as a registered Tax Agent.  As such, the new legislation from 1 July 2024, requires that Tax Agents inform the relevant authorities “if you have reasonable grounds to believe that you or another tax practitioner has breached the Code of Professional Conduct (Code) and that breach is a ‘significant breach’.”  I have not had any reported breaches to date.
• Under my Tax Agent registration and Chartered Accountants Australia and New Zealand membership, I am required to complete compulsory Continued Professional Education (CPE).  In the past tri-annual period, I have met and exceeded these requirements.
• In all matters, I comply with the Code of Professional Conduct. For more information see https://www.tpb.gov.au/code-professional-conduct 

2.      The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register

3.      If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint within 3 business days, please contact Leasa Arnett (the sole practitioner) by email. Your complaint will be investigated by myself or a third party mediator appointed at your cost. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.

ENGAGEMENT LETTER

I am also required to provide a copy of my standard engagement letter for your review.  Note that this letter and terms may be tailored to your requirements.